Manager, Operations Analytics

New York / permanent /

Chris Gardner
Senior Consultant
+1 (646) 844 - 5743


Manager, Operations Analytics

Who we are:

This firm was founded by a collection of major healthcare systems in the New York area to emphasize high quality of care and better patient outcomes. They have grown into New York’s largest not-for-profit health insurer and cover over 1.7 million members in New York City and on Long Island, as well as in Westchester, Sullivan, Orange, and Rockland counties. Accomplishing this all while following value-based model and collaborating with  hospital sponsors and provider partners through a provider delivery system.

More about the team and role:

The Manager Operations Analytics is responsible for managing a team of Business or Data Analysts. The individual will be responsible for providing accurate and timely daily, weekly, monthly information to support business-decision-making, metrics tracking, and performance measurement. The Manager will take initiatives in improving overall quality, testing methodology, creating reports and leading the Analytics team along with other cross-functional teams on projects and their day to day operations.

Job Description:

  • Lead team to deliver data-driven analytics solutions that provide meaningful, accurate, and consumable information to department leaders
  • Define and implement metrics, quality benchmarks and related analysis on performance and service levels to inform strategic and tactical business decision-making
  • Analyze and interpret complex data sets to determine root cause(s) to business performance issues
  • Recommend business controls to improve business results
  • Manage the teams’ progress on various report requests, projects, and testing to ensure quality and deadlines are met
  • Distribute, monitor, and prioritize the workload to ensure the company/ department goals are met
  • Lead and support various projects related to business operations and managing business requirements, business rules development, control and process development for the department
  • Support various ad hoc report or analytics requests
  • Facilitate performance metrics and analytics presentations to the Senior Management team
  • Coach, develop and conduct performance evaluations for each individual
  • Additional duties as assigned

Minimum Qualifications:

  • Bachelor’s degree from an accredited institution or equivalent work experience
  • Work experience in a supervisory/leadership role and ability to train, mentor and manage a team of Analysts
  • Working experience exhibiting strong critical thinking, problem solving and analytical skills
  • Advanced MS Excel skills that include creating pivot tables, macros, utilizing v/h lookups and VBA
  • Experience working with SQL in a professional environment
  • Advanced with writing SQL queries and/or SAS programs for analyzing data and establishing business rules, metrics, and requirements
  • Experience with Alteryx, Tableau, Amazon Redshift, QlikView, or other similar data interactive, visulalization tools/platforms
  • Familiarity with relational database structures, theories, principles and practices
  • Familiarity with data models and/or data modelling
  • Experience communicating and presenting to all levels.

Preferred Qualifications:

  • Experience working within a Healthcare industry
  • Familiarity with statistical principles, such as standard deviations, normal distributions, and regressions
  • Familiarity with Python and/or R
  • Familiarity with healthcare data